Client Background: IT MNC Company
Working Location: KL Sentral Train station
Position Title: Senior Process Executive (Korean)
Tenure: Contract basic under company not agency
Remuneration: (Depend on years of experiences & interview performance)
NORMAL working hour
Responsibilities: (Customer Support in IT Project)
Assist customers over phone while providing a delightful customer experience.
Process and raise required requests/transactions and make sound decisions related to customer requirements.
Analyze and process transactions accurately & on time.
Document all transactions completed in a day.
Follow all compliance and security measures relating to client data.
Take action on process transactions and handle the same with proper research.
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Adhere to process norms and structure.
If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.