Senior Process Executive (Korean speaking)
Posting Date : 29 Nov 2019 | Close Date :15 Jan 2020


Client Background: IT MNC Company

Industry: IT

Working Location: KL Sentral Train station

Headcount: 5

Position Title: Senior Process Executive (Korean)   

Tenure: Contract basic under company not agency

Remuneration: (Depend on years of experiences & interview performance)

NORMAL working hour

Responsibilities: (Customer Support in IT Project)

  • Assist customers over phone while providing a delightful customer experience.
  • Process and raise required requests/transactions and make sound decisions related to customer requirements.
  • Analyze and process transactions accurately & on time.
  • Document all transactions completed in a day.
  • Follow all compliance and security measures relating to client data.
  • Take action on process transactions and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Adhere to process norms and structure.

 

Requirements:

  • Minimum qualification - Graduate in any discipline
  • 1-3 years of work experience for Senior Process Executive with  BPS/ ITeS
  • Excellent communication skills and strong command over the local language/ language off support in the region
  • Excellent Customer Service Skills.
  • Native language skill with English and ( Korean)   

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

 

 


Sub Specialization : Others;Any
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Kuala Lumpur