Software Operations Engineer (.net)
Posting Date : 29 Nov 2019 | Close Date :13 Feb 2020

Client Background:

Specialties in Software Development, E-Commerce, online marketing and New technologies

Industry: IT

Location: Menara IGB, Mid Valley

Headcount: 1

Tenure: Permanent

Remuneration: subject to experiences

Required to work in shift:

5 days a week include Weekend (either one day of Sat or Sun),

shift time 7am to 4pm OR 11am to 8pm, monthly rotation.


Job Description  (SQL, HTML, Javascript, .net)

  • Provides technical support through the official ticket system by reporting to the Shift Manager.
  • Conducts scheduled maintenance operations over production environments, keeping the service levels within the agreed time frames.
  • Alerts about high impact incidents and acts following the respective major incidents handling procedure.
  • Follows the established events management and monitoring processes to reduce adverse impact on operations.
  • Follows up the resolution of escalated incidents and requests, working with other departments and providers.
  • Deals with third party providers and the software they deliver to accomplish long running projects and resolve major incidents.
  • Communicates with Customers and Account Managers to ensure their needs are covered.
  • Creates high quality documentation based on his/her work experience and knowledge.
  • Commits to the department’s mission, vision, value and yearly objectives.
  • Proactively proposes, drives and/or documents processes to improve the department quality of services and efficiency.
  • Executes platform upgrades, sets up new client environments, performs data migrations and moves of websites, databases and application servers.
  • Determines knowledge gaps in the department and provides internal trainings to other Support Engineers.
  • Assumes the role of Shift Manager when required, serving as the main point of contact for the operations department at a given point in time.

Job Requirements

  • 2+ years of experience developing .Net based applications. (added value)
  • 2+ years of experience providing proven high quality technical client support.
  • 2+ years working with SQL Server
  • 2+ years working with HTML and JavaScript
  • 1+ years of experience with scripting languages (preferably PowerShell).
  • Strong SQL and database design experience.
  • Excellent customer service skills. 
  • ITIL best practices knowledge.
  • Advanced verbal and written English skills is required
  • Advanced verbal and written Mandarin skills is required.
  • Advanced verbal and written Cantonese is a plus.


If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.



Sub Specialization : Information Technology;Software Engineer/ Developer
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Kuala Lumpur